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City of Norwalk City Service Interface Redesign @Saira Solutions
Enabling citizens and officers to use city services seamlessly
Context The City of Norwalk sought to redesign its city portal services, which included property information, permitting and planning, public records, business licensing, and an AI chatbot.
As a Product Design Intern, I led the development of a key feature using the new Saira Solutions theme, which provides city-tailored software solutions. My talented team and I successfully delivered the first milestone in less than three months. This was my first internship, and it’s definitely one I'll remember and grow from.
The project is currently under NDA, but please reach out to see more!
Role Product Design Intern
Timeline May - Ongoing 2024
Team
Gaurav Garg | Product manager
Rohit Chandrasekar | Product manager intern
Akshay RP | Software engineer
Mukesh Rout | Software engineer
Mukta Chaudhary | Software engineer
Levi Schoeben | Graphic designer
Rob Schoeben | Advisor
About
Smart City
Saira Solutions offers a cloud-based platform that streamlines permitting and licensing for local governments, saving time and costs. With real-time data access, it simplifies city services and enhances engagement with businesses and citizens.
What does Saira Solutions solve?
Inefficient and time-consuming city operations by automating permitting and licensing processes for local governments.
Fragmented data management, slow service delivery, and lack of citizen engagement, helping cities save time, reduce costs, and improve access to real-time information.
What does Saira Solutions provide?
Planning
SAIRA Analytics
Community Access
Code Reinforcement
Ask Saira AI chat bot
Citizen Access Portal
ePALS™ online permitting and licensing software system
(These are my Internship focus area)
My Impact
Expanded Design System
Improved User Flows
Improved User Interface
Project List
Project 1
ePALS™ online permitting and licensing software system
Project 2
Ask Saira AI chatbot (Currently ongoing)
Goal - Project 1: Permit Approval Portal
Finding the best filter
Background
The original filter faced issues with:
Limited functionality
Poor readability
Challenge
Analyze the features and identify the best filter based on research findings.
How I tackled it
Competitive analysis, user research, and design iterations.
My design goal
Gain a comprehensive understanding of the filter.
To achieve this, I focused on the following design improvements:
Improve Usability: Ensure the filter is intuitive and easy to user for all users.
Increase Efficiency: Optimize the filter to reduce the time users spend finding what they need.
Improve Aesthetics: Create a visually appealing and cohesive design for the filter.
Boost User Engagement: Design the filter in a way that encourages frequent use and satisfaction.
Maximize Performance: Design the filter to handle large amounts of data without compromising speed.
Problem
Problem
Final
How did I get there
Approaches
Saira Solutions offers a cloud-based platform that streamlines permitting and licensing for local governments, saving time and costs. With real-time data access, it simplifies city services and enhances engagement with businesses and citizens.
Approach 1
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Cons
Approach 2
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Cons